Bringing Out The Best In Others Brings Out The Best In Ourselves - By Doug Kennedy
A key principle for finding personal fulfillment in our journey to hospitality service excellence is realizing that when we bring out the best in others, we simultaneously bring out the best in ourselves every day, every shift, and with just about every guest we encounter. ...more

Take Notes! Getting Into the Senior Mindset and Bodyset - By Jeffrey Catrett
Take Note: October 2007 - The first Baby Boomer filed for Social Security. ...more

Food & Beverage - Handling Customer Fear & Doubt: Building Relationships - By Ken Burgin
A confused or anxious customer usually says 'No' - it's safer. ...more

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Spiralling Costs Put Pressure on Profit for UK Hotels
UK Chain Hotels Market Review - July 2008 ...more

Nearly Three-Fourths of Business Travelers Offsetting Vacation Costs With Work Footing Part of the Bill
Orbitz for Business Quarterly Indicators Show No Let-Up on Business Travel ...more

U.S. Business Travelers are 'Hyper-Connected' While French are Most 'Experience-Hungry' and Brits Watch Their Company's Bottom-Line
Egencia unveils the results of the first ever worldwide survey exploring the DNA of today's business traveler ...more

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Hospitality Revenue Management Professionals Weigh In on Industry Issues at the IDeaS Client Summit
Approximately 60 revenue management professionals were surveyed throughout the 2-day event. ...more

Doubletree Hotels Launches New Incentive Program for Meeting Planners
Customers who book a block of more than 25 guestrooms on their peak event night will receive an all-inclusive package of meeting incentives and premiums designed to simplify and make meetings and events easy. ...more

Web Cast - Habits of Highly Successful Revenue Managers - New Habits for '08 and '09
The usual habits still apply but the current economic situation dictates that those habits need to be supplemented for the current economy going forward. The most pressing of these is in the areas of predicting demand and projecting the ideal mix of business to maximize revenue. ...more

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Hotel Renovations-Go Green and Save Green - By Bryan Higgins, VP Business Development for First Finish Inc.
Economical tips for eco-efficient renovations ...more

Channel Surfing Safely
Pineapple Hospitality's anti-bacterial ZAPLEXTM TV remote control covers gain traction with guests and hotels worldwide ...more

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Open Hospitality is the Force Behind New Internet Revenue Streams
Open Hospitality utilizes robust Internet solutions that attract targeted hotel consumers. Hotels can more effectively price and sell their guest room inventories, and nurture customer retention via email campaigns and feedback systems. As competition among hotels for traveler attention and loyalty heats up, hoteliers worldwide are facing the challenge of setting themselves apart on the Web. Open provides answers to these challenges. ...more

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St. Regis Bali Resort Opens
Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today announces the opening of The St. Regis Bali Resort, located in Nusa Dua, an elite beach enclave on the Southern tip of Bali. ...more

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Hospitality Students Receive Scholarships From Hotel Companies And In Memorial Of Lodging Professionals
$115,000 Awarded Via Donors from Educational Foundation ...more

Destination Hotels & Resorts and LRA Worldwide Partner on a Guest Experience Diagnostic Program
Destination Hotels & Resorts, a leader in the management of independent high-end hotel, resort and residential properties, has partnered with LRA Worldwide, Inc. to develop a unique guest experience diagnostic program for its portfolio. LRA will send consultants to every Destination property to assess service delivery at each guest touch point and provide prescriptive measures on how to enhance the guest experience at each of these 'moments of truth.' ...more

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