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Hotel Hospitality Lessons Learned From Moscow, Russia - By Doug Kennedy
As a child of the Cold War era, I can honestly say that even after Perestroika , I had never even dreamed of a day when I might visit Russia. Yet this October I found myself on a non-stop flight from JFK to SVO, the largest airport in Moscow. The occasion was to finally meet in person our new Kennedy Training Network alliance partners, Big Tree Hospitality, which is headquartered there. Having worked with Andrei Malyshev, Managing Director, and Anton Matveev, Commercial Director, through numerous conference calls and Internet meetings, I knew I would be meeting some very special fellow entrepreneurs. Beyond that, I have to admit having absolutely no idea of what to expect from the people or the place. It didn't take much time after my arrival for me to begin to realize just how special this experience was to be. ...more
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