Hotel Industry News :: Hotel Technology Resource

	Hotel Check-in Kiosks: Long Overdue

Publisher Emeritus

Hotels were at the forefront of introducing check in units but travelers did not want to use them, they stood in long lines just to interact with front desk person. Hyatt Regency in Cicagon was the first some 20 years ago but check ins would wait in long check in lines often over an hour and bypass machines they did not feel comfortable with. Hyatt finally pulled them out. It was only when airlines, in recent years, made their use mandatory did the rtravelling public stasrt to use these kiosks and then felt comforable. The hotels have respinded this time with good results and their use is spreading with Hyatt again leading the way.

2007-08-31 Jerry Merkin

Front Desk Associate

Hello,
I'm a front desk associate in a 4 diamond property in Niagara Falls. I dont think that the kiosk is needed. First off, with a kiosk there is no customer interaction, no grand welcome nothing to let them ask any questions. I know in my hotel a kiosk would not be useful. We do get our share of business travelers, but the majority is vacationers. In the hotel we offer different packages which need vouchers to be handed out and explained. Also in many hotels they offer different types of rooms which leads to room selection. Dont forget about the rewards members who need special attention for either comps or upgrades. I just feel that kiosks cause a bigger mess in a hotel.

Thanks

2007-09-17 Malcolm

Hotel Industry Forums