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Hotel Technology Resource - Directory for Business Books Book Club Training |
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Emotional Intelligence by Daniel P. Goleman
Through vivid examples, Goleman delineates the five crucial skills of emotional intelligence, and shows how they determine our success in relationships, work, and even our physical well-being. What emerges is an entirely new way to talk about being smart.
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Service That Sells! the Art of Profitable Hospitality
The best-selling book in foodservice history, printed in multiple languages. English, Spanish, French, German and Korean versions available. The bible of profitable hospitality for owners, operators and managers committed to maximizing service and sales potential.
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Attitude Is Everything
This is a success manual that gives readers a step by step plan for taking control of their lives and unleashing their incredible potential. The book consists of 12 Lessons: Your Attitude is Your Window to the World; You're A Human Magnet; Picture Your Way to Success; Make a Commitment and You'll Move Mountains; Turn Your Problems into Opportunities; Your Words Blaze A Trail; How Are You?; Stop Complaining; Associate with Positive People; Confront Your Fears and Grow; Get Out There and Fail; Networking That Gets Results.
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How To Give It So They Get It
Excellent book on how to give brain friendly trainings
I love this book on training because unlike most other books of its type it doesn't go into long winded theories of learning that are not necessary to be good at teaching. It also gives a methodology that can be applied to any kind of training.
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Persuasive Games: The Expressive Power of Videogames
Although Ian Bogost clearly has a vested interest, as a game designer and critic, in the ability of games to communicate powerful, evocative messages, Persuasive Games seriously challenges some pervasive assumptions behind games, reception and interactivity-- taking a run at how games communicate all the wonderful (or terrible) things they are assumed to communicate.
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The Big Book of Customer Service Training Games
Customer service is for everyone!
Reviewer: Anne S. Headley from University Park, MD United States
How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this under-$20 book will be welcome.
As a career counselor, I deal with people who are burned out and depressed by their work situations. By feeding clients manageable exercises that they can take back to work, I can see creativity born of empowerment that can make a difference. Even if/when they decide to change jobs, accomplishment in customer service are those which the new employer will want to hear about.
Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times.
Carlaw and Deming have done a fine job of providing practical hints and easy-to-reproduce hand-outs without overloading the reader with theory.
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