What is Your Hotel's Online Market Share? - By Neil Salerno

Online, your competition set amounts to those hotels which appear, with yours, on search results. At this point, your hotel's title and description tags are of critical importance, but more about this later. I'm sure you can name all the hotels in your local market, but do you know which hotels compete with your hotel online? ...more

Southwest Airlines is Riding the Blogosphere Like a Wild Horse!

'Southwest Airlines is riding the blogosphere like a wild horse,' read the program description of Paula Berg's talk at the 2009 Inbound Marketing Summit, which was held in Boston last week on October 7 - 8. Berg's presentation was titled 'Nuts About Online Communication' and she discussed how Southwest has learned to leverage social media tools with its award-winning blog, as well as tools including Twitter, YouTube, LinkedIn, and Facebook. ...more

Guest Satisfaction - September 2009 Chatter Guard Benchmark Report Is Released

Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its September 2009 report. ...more

Hyatt Introduces New and Improved Resources and Proprietary Tools for Meetings

Survey Finds In-Person Meetings Require Unique Balance of Planning, People and Purpose ...more

VIZERGY(R) Webinar - Internet Marketing: Are You Doing the Basics?

Free Expert Advice from the Leaders in Search Marketing ...more

Accor launches new website

Enables visitors to access videos and new hotel presentation guides as well as special offers, weather forecasts, maps and other new services ...more

USA TODAY Launches Travel Application For iPhone

USA TODAY AutoPilot sponsored by Hampton Hotels ...more

WNW Hospitality Experiences Success with Aggressive Online Marketing

WNW generates significant increase in group leads in first few months ...more

New on VTV Channel: How to Leverage Content Online

VFM Leonardo, the leader in online visual content distribution for hotels, has launched a new video on VTV Channel featuring Laurence Bernstein, Managing Director of The Bay Charles Consulting Company. Join Laurence as he explains what online content is and how it relates to hotel marketing. ...more

PCI Compliance - Why spas, hotels and resorts can no longer ignore it! - By Frank Pitsikalis, ResortSuite Founder & CEO

Years ago, a merchant's crime threats were limited to an armed delinquent or a shoplifter. Today you can add the cyber thief to that list. This thief is looking for a more profitable payoff, your customer's/guest's payment card information. He or she is much more savvy and capable of doing more harm to your business than just emptying your hotel's front desk float or spa's cash register. This breed of thief can cost you thousands of dollars, your reputation, and the ability to accept payment cards. ...more

HFTP Installs 2009-2010 Global Executive Committee

Hospitality Financial and Technology Professionals (HFTP(R)) recently installed its 2009-2010 Global Executive Committee at the association's 2009 Annual Convention & Tradeshow in Las Vegas, Nev. ...more

Starwood Preferred Guest Launches New Twitter, Facebook and iPhone Applications

SPG Connects Members to Starwood and Each Other Through Industry Leading Social Media Initiatives ...more

ResortSuite Unveils New Dashboard Software for the Spa, Hotel, Resort and Leisure Industries

ResortSuite, a leading provider of integrated guest-centric hospitality management software solutions announced the launch of its newest product, ResortSuite Dashboard at the 2009 International Spa Association (ISPA) Conference & Expo held October 5 - 8 in Austin Texas. ...more

Luxury Water's Edge Resort and Spa Selects Maestro PMS to Maximize Efficiency, Guest Service & Online Bookings with Single-Vendor, Single Database Solution

Maestro provides integrated total-property solution with Web Booking, S&C, Spa, POS, Condo, Analytics and GDS interface supported by the industry's best Diamond Plus Service for most productive and profitable operations ...more