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Hotel Check-in Kiosks: Long Overdue |
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They've had check-in kiosks at airports for years now. But in my view, hotels need them far more desperately. What the heck took so long? |
O.K., the concierge told me that this Hilton has actually had them for two years now. But still, you get my point: At most hotels, you get there, you stand in line, you're tired from travel, and you just lean against the counter for-what, seven minutes?-as the reception agent taps away on the computer. What on earth is so complicated about checking somebody in?
Hate to say it, but the little kiosk machine completed the same transaction in under 30 seconds. Let the revolution begin!
External Source - For the complete article click here
Source - New York Times
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