 |
New Online Check-In/Check-Out Program Announced for Hyatt Guests |
|
Web-In and Web-Out systems provide convenient, web-based solution for over 100 Hyatt hotels and resorts across North America |
For today's multi-tasking travelers, time is gold. To help ease the pace, Hyatt Hotels & Resorts has created 'Web-In' and 'Web-Out,' convenient, online check-in and check-out systems available at over 100 of its North American properties through the Hyatt.com website. As company-wide services available to all Hyatt guests, both features represent industry firsts. 'Web-Out' introduces an all-new benefit, while 'Web-In' was previously available only to Hyatt's Gold Passport loyalty members.
Operations are user friendly. A 'Check-In' button on the Hyatt.com homepage enables guests to check in via the Internet after 1:00 pm on their day of arrival. Room keys may be collected from hotel-lobby kiosks at each guest's convenience. Hyatt's 'Web-Out' option is made available through e-mail. On the morning of a scheduled departure date, the guest will receive a message to review their account with an option to proceed with check out via their PDA or laptop. Once the check out function is complete, the guest will then be emailed a copy of a folio containing a "0" balance. This is of high importance to business travelers as it is typically required for expense purposes.
'These new optional benefits are part of Hyatt's continued effort to provide a sense of ease for our customers and also reflects our commitment to raising the bar on industry standards,' said Gary Dollens, Senior Vice President of Operations. 'Hyatt's dedication to putting guests first makes creative solutions and guest convenience high priorities. We look forward to increased demand for these services from our customers who value efficient options when traveling."
Gold Passport Members using Hyatt.com will continue to enjoy additional perks, such as an initial reservation confirmation message from E-concierge, a 7-day reminder message, and a day-of-arrival e-mail that includes a direct link to 'Web-In.' Online check-in time for Diamond Passport members will maintain its elite status of 9:00 am.
As another industry first, to be introduced in 2008, guests will soon be able to pre-select their guestroom of choice online or at the check-in kiosk, through enhancements introduced to the 'Web-In' feature. Graphic images of floor plan layouts and room availability will make selection as simple as choosing an airline seat. In addition, every guest who makes a reservation online will soon receive a day-of-arrival email with a direct 'Web-In' link.
|
|
|
 |
|
 |
|
Post News