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ITC-Welcomgroup India Selects MICROS as Next Generation Technology Partner |
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MICROS Systems, Inc. (Nasdaq: MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that ITC-Welcomgroup has selected the MICROS's OPERA Enterprise Solution and MICROS 9700 Hospitality Management System (HMS) as its next generation technology. |
One of the fastest growing hotel companies in India, ITC-Welcomgroup currently has over 100 hotels under the ITC Luxury Collection, WelcomHotels / Sheraton, Fortune, and WelcomHeritage brands.
ITC-Welcomgroup will deploy the MICROS OPERA Central Reservation System (ORS) in its Bangalore data center facility to manage call center operations and automate distribution of hotel products to sales channels around the world. OPERA Customer Information System (OCIS) will be used to promote an enterprise-wide customer relationship management (CRM) capability by centrally consolidating profile and production information for all ITC's customers and key business partners, making this information available to ITC management and staff at all customer touch points within the Group. Additionally, the powerful OPERA Web Suite (OWS) will seamlessly connect the ITC-Welcomgroup website to the OPERA Central Reservation and Customer Information Systems allowing guests to book rooms in real time and to view and modify profile data, preferences, and loyalty information.
The OPERA Property Management System (PMS), MICROS 9700 HMS for point of sale, and MICROS Guest Connection (GC) restaurant management system will provide a fully integrated, customer focused solution at the property level, with seamless replication of data between Property and Corporate level systems (ORS/OCIS), creating efficiencies and benefits only available with a fully integrated, enterprise-wide solution from MICROS. This level of integration will also extend to existing ITC-Welcomgroup systems, including SAP(C), providing a unified view and sharing of information across all hotel systems.
"We have spent a number of years determining who best to partner with for the next phase of our development," stated Mr. Arijit Bhattacharjee, General Manager Information Systems for ITC-Welcomgroup. "MICROS has shown it has the products, experience, and proven track record necessary to deliver the integration and world class solution we require."
"We are very excited about adding ITC-Welcomgroup to our list of partners in India," stated Mr. Stefan M. Piringer, President of MICROS-Fidelio Asia Pacific. "With the adoption of MICROS products across the enterprise, we look forward to helping ITC-Welcomgroup realize its impressive expansion plans."
About ITC-Welcomgroup
With over one hundred hotels at more than seventy-five destinations across India, ITC-Welcomgroup offers the global traveler traditional Indian hospitality with world class standards.
Each of the chain's super luxury hotels pays architectural tribute to ancient dynasties, which ruled India from time to time. The design concept and themes of these dynasties play an important part in their respective style and decor.
The group has an alliance with Starwood for over 30 years for co-branding and international marketing.
Growth Under Four Brands
In the topmost rung of India's hospitality business, ITC-Welcomgroup's properties are classified under four distinct brands.
ITC Hotels - Luxury Collection are super luxury and premium hotels located at strategic business and leisure locations.
WelcomHotels / Sheraton Hotels offer warm, comforting five star services to the global traveler and a chance to connect.
Fortune Hotels offer full service properties all over India, including smaller towns and cities, ideal for the budget traveler.
WelcomHeritage brings together a chain of palaces, forts, havelis, and resorts that offer a unique experience. WelcomHeritage endeavors to preserve ancient royal homes and the historical Indian grandeur and opulence for the future Indian generations.
About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 310,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.
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MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in restaurant, hotels, motels, casinos and entertainment operations in more than 130 countries. MICROS provides property management, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS is traded on NASDAQ under the symbol MCRS. |
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