Global Hotel Market Sentiment Survey 2010

Cautious Optimism Returns as Hotel Operators Feel the Worst is Over ...more

Restaurant Trends - Growing And Emerging Concepts - Data Reflects Change and Activity from October 15, 2009 to February 15, 2010

Update from Restaurantchains.net on growing and emerging restaurant concepts ...more

Online Travel Bookings Shift Overseas

Growth in online travel bookings is rapidly shifting overseas, leading to a race to bolster operations in Asia and Latin America, the chief executives of two top online travel companies said on Monday. ...more

Key Takeaways from Queensland Case Study

What we learned from a social media success story ...more

Electronic Marketing - The Great Hotel Equalizer ...And You Can Do It Without Going Broke - By Neil Salerno

For many independent hotels, electronically generated sales are the only viable tools to compete with franchised hotels. Yet, there are still many independent hoteliers who think that volume electronic sales are out of reach, too costly or too complicated to implement. ...more

Examples of How Hotels Are Using Social Media - A Guide for Getting Started - By Leora H Lanz, Barbara Fischhof and Rebecca Lee

HVS Sales & Marketing Services has assembled examples of how hotels are using social media as a reference for hotels that may wish to try. ...more

Quality on the Line: The Fallout from Toyota's Recall

More than any other auto manufacturer, Japan's Toyota has built its name on quality. Now, the identity of the world's largest car maker is in question as it recalls millions of vehicles because they may suddenly accelerate, putting the lives of drivers and their passengers at risk. ...more

10 Common Problems with Perfect Staff: Be Careful - By Ken Burgin

Do you employ Mr or Ms Perfect? - They smile a lot, they cover extra shifts, know how to fix the fryer, how the boss likes his coffee and can cheer up cranky guests like magic. ...more

The 'Warm and Fuzzy' Score - By Rick Reilly

Why we’re neglecting a vital element of effective brand stewardship to drive customer loyalty ...more

Hotel Maintenance Staff Can Be Ambassadors of Hotel Hospitality - By Doug Kennedy

When we as hotel managers picture hospitality superstars, we tend to envision the 'traditional' ambassadors of hotel guest service excellence, which are the smiling faces behind the front desk, bell stand, guest services/concierge, housekeeping lobby attendants, or perhaps the waitstaff and bartenders. ...more

STR Global Posts Middle East/Africa Performance Results for January 2010

The Middle East/Africa region reported decreases in all three key measurements for January 2010, when reported in U.S. dollars, according to data compiled by STR Global. ...more

STR Global Posts January 2010 Results for Europe

The European hotel industry posted mixed results in year-over-year results when reported in U.S. dollars, euros and British pounds for January 2010, according to data compiled by STR Global. ...more

STR Global Posts Asia/Pacific Performance Results for January 2010

Hotels in the Asia/Pacific region experienced increases in all three key performance metrics for January 2010 when reported in U.S. dollars, according to data compiled by STR Global. ...more

STR Global Posts Americas Performance Results for January 2010

The Americas region recorded declines in all three key performance metrics when reported in U.S. dollars for January 2010, according to data compiled by STR and STR Global. ...more

STR Reports US Hotel Performance for January 2010

In year-over-year measurements, the industry’s occupancy ended the month virtually flat with a 0.4-percent decrease to 45.1 percent. Average daily rate dropped 7.1 percent to finish the month at US$93.93. Revenue per available room for the month decreased 7.4 percent to finish at US$42.35. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending February 13, 2010

Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Hotels in MENA: How Much Can You Invest? - By Nehme Ayoub and Hala Matar Choufany

We attempt to provide a guideline of “maximum supportable hotel investments” across Middle East and North Africa, reflecting current hotel market dynamics for the cities addressed. ...more

STR Reports US Performance for Week Ending 13 February 2010

In year-over-year measurements, the industry’s occupancy ended the week with a 2.3-percent decrease to 53.7 percent. Average daily rate dropped 4.7 percent to finish the week at US$97.12. Revenue per available room for the week fell 6.9 percent to finish at US$52.19. ...more

'Lost Decade' in Overseas Travel to U.S. Cost 440,000 Jobs and $500 Billion in Spending

Nationally Coordinated Travel Promotion Campaign Needed to Save U.S. Jobs, Help Spur Economic Recovery ...more

Loyalty Programs Deliver More Hotel Guests Oberoi Hotels and Resorts Rated #1 in Guest Satisfaction for 2009

Market Metrix Announces Annual 2009 Hospitality Index Results ...more

Amadeus Introduces the 'Amateur-Expert Traveller'

Amadeus has identified the Amateur-Expert Traveller - who is more knowledgeable, more adventurous and more likely to live in an emerging economy than ever before - and whose rise coincides with innovations in the trip experience and the growth of niche travel in the post-recessionary environment. ...more

Profitable Business Strategies 'Beyond PMS' is Focus of NORTHWIND-Maestro 2010 Users’ Conference

Interactive Event Offers Independent Hotel & Resort Operators Profitable Web Best-Practices, Performance Strategy Sessions, Social Media Training & Hands-On Labs ...more

AirPlus Survey Reveals Desire for International Collaboration for Security of Travelers

AirPlus International, a global provider of corporate travel payment solutions, releases February’s The Wire…from AirPlus entitled: Beyond Airport Security. More than 70% believe that the global implementation of body scan technology will not hurt travel to the US and most agree that further concentration and collaboration internationally on the topic of traveler safety is necessary. ...more

Airline Industry - January Data: Asia/Pacific International Surge

Latest Passenger Forecasts - Fourth Quarter 2008 ...more

Top 2010 Destinations for Australian Travelers

City breaks are the preferred destination for Australian domestic travelers in 2010, with Sydney and Melbourne topping the list, while the tropical attractions of Bali and Phuket are the leading international drawcards for Australian visitors. ...more

New Revenue Management Textbook Offers Overview of Important Discipline

A solid understanding of revenue management’s key concepts and application of its most effective strategies and tactics have become mission critical for most hospitality operations. The new EI textbook, Revenue Management: Maximizing Revenue in Hospitality Operations, by Gabor Forgacs, presents a concise overview of effective revenue maximization strategies and their operational aspects. ...more